This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.

Difficult Interactions

• Decide which types of situations are worth investing time and energy to resolve.
• Overcome barriers to action.
• Identify the interpersonal differences that trigger difficult interactions.
• Productively discuss the emotions that difficult interactions can raise.
• Design solutions that satisfy your and the other party's most important interests and concerns.
• Coach your direct reports to help them learn to resolve difficult interactions.